Y11d Privacy Policy — User Data Protection
At y11d, your privacy is more than an obligation — it's our commitment. This document clearly explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Information We Collect
When you register and use the y11d platform, we collect various types of information to ensure our services run smoothly and securely for all users in Malaysia.
Account Information: Full name, email address, phone number, date of birth, and encrypted password. This information is required during registration and is used to verify your identity.
Payment Information: Details of deposits and withdrawals in MYR, including your chosen payment method such as FPX or e-wallets. We do not store credit/debit card numbers directly — all transactions are processed through certified payment providers.
Device & Browser Information: IP address, device type, operating system, browser type, and login session data. This information is used to detect suspicious activity and strengthen account security.
Usage Data: Records of activity within the platform, including bets placed, games played, pages visited, and session duration. This data helps us improve the user experience and detect unusual patterns.
Summary of Data Collected
- Account registration information
- Transaction data in MYR
- Device and browser information
- Platform activity and usage data
- Cookies and session tracking
- Identity verification documents (if required)
How We Use Your Information
Creating and maintaining your account, processing logins, verifying your identity, and keeping your y11d platform account secure.
Processing deposits and withdrawals in MYR, verifying payments, and maintaining accurate transaction records for your account.
Detecting and preventing fraud, multi-account usage, and activities that violate y11d's Terms & Conditions to protect all users.
Analysing usage patterns to improve platform features, introduce more relevant content, and enhance the overall user experience.
Sending account-related notifications, security updates, promotional information (with your consent), and customer support responses.
Complying with Malaysian legal requirements, including anti-money laundering policies and relevant reporting obligations.
Cookies & Session Tracking
The y11d platform uses cookies — small text files stored in your browser — to enhance your browsing experience and ensure the platform runs smoothly.
Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled as they are essential for the platform to function.
Analytics Cookies: Helping us understand how users interact with the platform, which pages are visited most frequently, and session duration. This data is used in aggregate form and does not identify individuals.
Preference Cookies: Saving your preferences such as language and display settings so you don't have to reconfigure them each time you log in.
You can manage or disable non-essential cookies through your browser settings at any time. However, doing so may affect certain platform features.
Data Storage, Security & Sharing
Data Security
Your data is stored on servers protected with industry-standard SSL encryption. We apply appropriate technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal data.
Passwords are stored in encrypted form and cannot be read by anyone, including y11d staff. Access to user data is restricted solely to personnel who require it to carry out their responsibilities.
Sharing with Third Parties
Y11d does not sell, rent, or disclose your personal information to third parties for marketing purposes. We only share data in the following limited circumstances:
- Payment providers to process MYR transactions
- Game providers for content delivery
- Authorities where required under Malaysian law
- Technical service providers bound by confidentiality agreements
User Rights & How to Contact Us
As a y11d platform user in Malaysia, you have certain rights regarding your personal data. We respect these rights and will process any requests you make within a reasonable timeframe.
You have the right to request a copy of the personal data we hold about you at any time.
If your information is inaccurate or incomplete, you may request that we correct it.
You may request the deletion of your personal data, subject to applicable legal obligations.
You may withdraw consent for marketing communications at any time without affecting your use of the platform.
Contact Our Privacy Team
For any questions, requests, or complaints regarding your privacy and data protection, please reach us through the following channels:
Privacy support email:
We will endeavour to respond to your enquiry within 5 business days. For more information on how we operate, visit our FAQ page.
This Privacy Policy applies alongside Terms & Conditions y11d.
Your Data Is Safe With Us
Y11d is committed to protecting the privacy of every Malaysian user. Register with confidence and enjoy a safe, transparent, and trustworthy entertainment platform.